Search

Sign In

The sign-in pattern lets users access the application by entering their credentials.

The sign-in pattern enables the user to access the application using their credentials or other authentication options. It ensures secure, quick, and reliable access that protects the user’s information. A simple, easy, and predictable sign-in experience is an important first step in the user’s journey.

Anatomy

  1. Infor logo
  2. User credentials
  3. Show or hide password
  4. “Forgot password?” hyperlink
  5. “Sign in” button
  6. More information with hyperlink (optional)

When to Use

  • When the user needs to access the application.
  • When the user signs out voluntarily, a confirmation message appears and they’re automatically redirected to the sign-in page.
  • When the user is signed out due to inactivity, redirect them to the last page they visited after they’ve signed in again.

How It Works

Sign In

  • Automatically set focus to the first required field. This is usually the email field.
  • Ensure that fields are empty on load and have clear labels like “Email” and “Password” to avoid confusion.
    • Note: While these examples show “Email”, use “Username” if that’s what the system requires.
    • Provide autocomplete support (browser native).
    • Mask password characters by default.
    • Include a “Show or hide password” toggle to help the user verify their input.
  • “Sign in” button:
    • Disable it unless all required fields are populated. Also disable it during loading to prevent multiple submissions.
    • Show a loading indicator when the authentication request is in progress.

Errors

  • Give clear error feedback.
    • Display short, specific messages.
    • Don’t hide errors.
    • Avoid vague messages like “Sign in failed”.
  • Don’t automatically clear all fields after an error. Keep the user’s input intact to reduce frustration.
  • There are 3 types of errors: field-level, form-level, and system error.

Field-Level Error

  • For input that doesn’t meet specific field criteria (such as an invalid email format), display actionable help text (field-level errors) below the relevant field. Help text appears only after the user navigates away from the field.
    • Examples: “Please enter a valid email address.” or “Password is required.”
    • Use red text and clear indicators around the field. Clear the error state as soon as the user starts revising the field. Revalidate when they navigate away again.

Form-Level Error

  • When the user enters either field (or both fields) incorrectly, display a form-level error on submit:
    • Invalid email or password.
      • For security, don’t reveal whether the email exists. Example: “You have entered an invalid email or password. Please try again.”
    • The account is locked or suspended.
      • Example: “This account is locked. Please contact Helpdesk.”

System Error

If a system error occurs, present an error message.

Forgot Password

  • Use a simple, single-field form.
    • Only ask for the user’s email address.
    • After submission, show a confirmation message.

Sign Out

When the user signs out, show a confirmation message.

UX Writing

  • Use sentence case for field labels: Only capitalize the first word and any proper nouns.
  • When the user submits incorrect credentials, be concise, specific, and helpful. Include details that guide next steps.
    • For example, if the account is locked, tell the user exactly how long they must wait before trying again: “Too many incorrect attempts. Try again in 15 minutes or reset your password.”
  • Use “sign in” (2 words) instead of “signin”, “log in” or “login”.
    • “Sign in” is clear and ensures consistency when paired with “sign up” and “sign out” elsewhere in the UI.
  • Use “sign in” (no hyphen) when it’s an action or verb. Use “sign-in” (hyphenated) when it’s a noun or an adjective modifying another noun (for example “sign-in procedure”).

Accessibility

  • Screen reader
    • Provide field labels or alt text for icons, plus helper or placeholder text, so that screen readers can accurately read the information.
    • Announce an error when it appears.
  • Ensure that there’s strong color contrast.
  • Announce feedback to screen readers.
    • Clearly identify success, error, or loading states.
  • Maintain visible focus indicators.
    • Provide a clear visual outline or state when elements are focused.

Keyboard Interactions

  • Tab or Shift + Tab moves focus to the next or previous element in sign in.
  • Enter or Space triggers the action for the focused element, such as activating the “Sign in” button or “Forgot password?” link.

Related Pages